FAQs
Booking a tour via our website is easy to do: simply select the tour you wish to take, select the number of people and the date directly from the calendar as it appears on the screen. Next, continue with the reservation and follow the instructions in order to make the payments. You will then receive an email confirmation (remember to check your junk folder).
If you have any questions, please do not hesitate to contact us via our chat or WhatsApp service, by email at [email protected]
, or by phone at +44 131 629 0189. Our customer service hours are Monday to Sunday, from 08:00 to 18:00, every day of the year.
Our meeting point is at the 190 High Street in the Royal Mile, Edinburgh.
Policies and services for participants with reduced mobility may vary depending on the assistance required. Please indicate your specific needs in the “Comments” field during the booking process. You can also contact us via our WhatsApp service, by email at [email protected], or by calling +44 131 629 0189. Our customer service hours are Monday to Sunday, from 08:00 to 18:00, every day of the year.
Our tours are given by English speaking tour guides. We accept clients who do not speak English, provided they agree to carry out the service in the designated language.
It will not be necessary to print any voucher. It will be enough to give the name under which the booking was made to our guide at the beginning of the tour, when they take attendance to verify the presence of all participants.
We recommend you bring waterproof clothing and comfortable footwear. Don’t forget to bring along a hat and sun cream on sunny days. Yes, we have sunny days in Scotland!
You can also bring a bottle of water or another drink to stay hydrated during the tour. Remember that you can also have a snack inside the vehicle.
You may store backpacks or small suitcases on the bus. Please, let us know in advance
LochNessbus.com allows children under 4 years of age to travel on our Edinburgh walking tours and 1 day tours. British law does not require the use of a chair in vans, minibuses or buses, although it does recommend it. From LochNessbus.com, always thinking about the safety and comfort of all our travelers, it will not be able to accept any minor between 0 and 4 years old who does not travel with their corresponding approved chair. This responsibility will fall on the parents together with the correct subjection in the vehicle seat.
LochNessbus.com could provide, always on request (we have a limited number), an approved chair. Regarding the installation of the seat in the vehicle, we will not be able to offer any type of help since the responsibility for this rests with the parents.
In any case, minors may not go under any circumstances in the front seats of the vehicle as established by British regulations.
During the booking process you will be enquired about the age and weight of your children.
For the Isle of Skye & Highlands 2 Day Tour the minimum age is 5 years. However, private tours can be joined by travellers of any age.
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